Welcome to Sewaya. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our platform.

1. Introduction

• Sewaya provides an online platform to book professional caregiving, nursing, and related services.
• These Terms apply to all users of the website, including customers and service providers.
• By booking a service or registering as a provider, you agree to these Terms.

2. Services

• Sewaya connects customers with qualified service providers.
• Service availability depends on the provider’s schedule and location.
• We reserve the right to modify, suspend, or discontinue any part of our services at any time.

3. User Responsibilities

By using Sewaya, you agree to:

• Provide accurate, complete, and up-to-date information when making a booking.
• Not misuse the website for unlawful or unauthorized purposes.
• Treat service providers with respect and follow safety guidelines.

4. Payments

• All payments must be made through the payment options available on Sewaya.
• Bookings are confirmed only after successful payment.
• Refunds and cancellations are subject to our Refund and Returns Policy.

5. Cancellations and Refunds

• Customers may cancel a service before it begins and request a full refund.
• No refunds are provided once the service has been completed.
• Full details are available in our Refund and Returns Policy.

6. Service Provider Responsibilities

• Providers must perform their services professionally, safely, and as described.
• Providers are independent contractors, not employees of Sewaya.
• Sewaya is not responsible for any misconduct, negligence, or damages caused by providers.

7. Limitation of Liability

• Sewaya acts as a booking platform and is not directly responsible for the quality, safety, or outcome of services provided.
• We are not liable for any direct, indirect, or incidental damages resulting from the use of our services.

8. Privacy

Your use of Sewaya is also governed by our Privacy Policy, which explains how we collect and handle your data.

9. Intellectual Property

• All content on the Sewaya website, including logos, text, images, and designs, is the property of Sewaya and protected by copyright laws.
• You may not copy, distribute, or use any content without written permission.

10. Termination of Use

• Sewaya reserves the right to suspend or terminate your account if you violate these Terms.
• Any fraudulent, abusive, or illegal activity may result in legal action.

11. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Sri Lanka.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:
📧 info@sewaya.com